What Is In House Repair In Sap Crm

The certificate beneath describes how ByD can be used to manage an inhouse repair process starting from a service request, returning parts, repairing them and sending them back to the customer.

Step 1 – Create a Service Asking:

WoC Service Desk-bound – Common task 'New Service Asking': Enter Reference Product, because this volition be checked later when you manually link the render document with the service guild (see step six).

Remark: The process could too start with step ii, only the service asking ID could exist used equally a kind of RMA ID, which then tin can as well be entered in the internal notes field of the Customer render notification document as a reference.

Step 2: Create Customer Render Notification. Goro  WoC Inbound Logistics – Common task 'New Customer Return Notification

     Important: Enter follow-up Activeness: Repair at Ain Service Center in step 2 of the guided activeness. This will exercise ii things:

1. Goods will be still externally endemic, even when visible in your stock overview.
2. References do not need to be maintained for that detail.

Pace 3: Perform inbound process: As a result the returned part will be shown in the stock overview owned past the customer. In addition a render certificate will be created automatically. See WoC Service Orders, View Returns.

Pace 4: Repair returned part.

1. Create a service gild from service request and plan the repair process by adding items for services and spare parts needed to repair returned part, if already known.
2. Release service order to service execution.

Step v: Ostend and consummate the service execution for the service lodge in the piece of work centers 'Field Service and Repair' and 'Service Orders' with the standard process for service orders.

Step 6: To enhance transparency link the service social club to the returns certificate as follows: Edit the returns document, select the item for the returned part and perform action 'Assign Reference'. Enter the respective Service Society ID and click o.yard., fifty-fifty if the system complains, that it does not find any guild with that ID. The service order data is then visible in the returns document particular details (see screen shot in step 7). In addition the link between service order and returns document is visible in the document flow.

Footstep 7: In the same 'Returns' UI y'all can trigger sending the repaired part back to the customer with the action 'Asking Outbound Commitment'.

Stride 8: Do the outbound delivery from the Delivery proposals list in the WoC Outbound Deliveries. The document catamenia at present gives a skilful overview of all involved documents.

Pace ix: Invoice the client based on the service execution.

What Is In House Repair In Sap Crm,

Source: https://blogs.sap.com/2015/04/17/how-to-perform-an-inhouse-repair-process/

Posted by: peltonfetwerivid.blogspot.com

Share this post